Shipping policy

Shipping Policy

Shipping Rates & Delivery Times
We offer both standard and express shipping options. Delivery times vary based on your location and the shipping method selected at checkout. You’ll see the estimated delivery time when you place your order.

Order Processing
All orders are processed within 1–3 business days. Once your order has been shipped, you’ll receive a confirmation email with tracking information so you can follow your package’s journey.

International Shipping
We currently ship within Canada and the U.S. If you’re outside these regions, stay tuned — we’re working on expanding our shipping options.

Tracking Your Order
Once your order ships, you’ll receive a tracking number via email. Please allow 24–48 hours for tracking information to update.

Lost or Delayed Packages
Matti is not responsible for lost, stolen, or delayed packages once they leave our facility. However, if you run into an issue, reach out to us at [your support email], and we’ll do our best to help you resolve it.

Returns & Exchanges
For information on returns and exchanges, please visit our Returns & Exchanges Policy.